Lost Packages and Insurance Claims

For tracking information related to your order, please sign in to your account or refer to the shipping confirmation email sent by PRE64WIN.COM INC.

If you are unable to locate your order information or tracking number, please contact our support team at support@pre64win.com and we will be happy to assist you.

Lost, Stolen, or Damaged Packages

Most shipments arrive without issue, but occasionally packages are lost, damaged, or misdelivered while in transit.

If you purchased shipping insurance and believe your package has been lost, stolen, or damaged during shipment, you may file a claim through our shipping insurance partner, Assurify.

Before submitting a claim, we recommend reviewing the carrier tracking information to confirm the current delivery status of your shipment. In some cases, delayed packages continue moving through the carrier's network and are ultimately delivered without further action.

If you believe a claim is warranted, please follow the instructions below to begin the claims process through Assurify.

Please note that claim eligibility, coverage decisions, and reimbursement determinations are made by Assurify in accordance with the terms of the insurance policy.